FAQ

Flight Crew Custom Sneakers

Custom Sneaker FAQ 

1. Q:Why choose Flight Crew for my custom sneaker purchase?

A: We are a professional Custom Sneaker team! There are a lot of “people” and that claim to do this but you never know when/if you are going to get your sneakers and if they will be made with quality. Our craftsmanship is premium and our customer service cannot be outmatched.

Even though we are based in Cleveland Ohio, we make this custom sneaker order process easy for you regardless of where you live in the world. One person will be assigned to you and will guide you through the entire purchasing and sneaker design process so that you are completely happy with your custom sneaker purchase. Our pricing is consistant, our team is honest and I say that because we constantly hear horror stories from customers that tried to purchase custom sneakers from other places.

Most importantly, we will work with your budget instead of just throwing out astronomical custom sneaker prices at you – Yes our competition does that! We are the best in the world in creating custom sneakers and we know that once you fly with Flight Crew, you will be thrilled with your decision!

2. Q: What is the difference between the budget classes?

A: The purpose of the budget class is so that our design team can create a design that does not exceed your budget. Regardless of your budget, we will create an awesome pair of shoes for you but we always make sure to tailor our concepts around your budget. The higher the budget, the higher we can push the limits of the concept. Please check out our Gallery to see some examples of different custom orders that were created in different classes.

3. Q: How to place custom sneaker orders with you guys?

A: Simple, you can visit our custom sneaker order form by clicking HERE

4. Q: How do you deliver my custom kicks, and how much does it cost?

A: We can deliver your custom sneakers by USPS, EMS, UPS, DHL, TNT and FedEx. If you’d like. We will gladly give you a shipping quote on your order and we include insurance at no extra cost to ensure the safety of your Custom Sneakers.

5. Q: What if I received the wrong item/bad quality custom sneakers?

A: Our custom sneaker ordering process is specifically designed to eliminate you from getting the wrong item(s). Before you get your custom shoes you will have had a consultation with our design team and received the design details of your custom kicks. You will also receive a picture of the design before we ship your custom sneakers.

We spend a lot of time crafting each and every pair of custom sneakers so bad quality is not even an option. However, if you have any problem with your order, we will do our best to solve the issue.

6. Q: How to cancel my custom sneaker order/refund?

A: Once we have started working on your custom sneakers we cannot accomodate for a refund. All of our orders are custom made for you. We will ensure that you know what you are getting so that you will be pleased but understand due to the nature of our product, we have a no refund policy.

7. Q: Where can I buy Flight Crew custom sneakers?

A: You can now buy Flight Crew custom sneakers from the official Flight Crew Custom Sneaker Order Form

8. Q: How can I get a free pair of Flight Crew custom shoes?

A: We host contests on the site where you can enter for a chance to win a free pair of Flight Crew Custom sneakers! Make sure you frequently visit our website, Facebook Fan page and Twitter so that you don’t miss out on your chances to enter and win!! You can also subscribe to our custom sneaker newsletter.

 

Don’t hesitate to let us know if you have any additions questions about our custom sneakers or anything else.