Returns, Refunds & Exchanges 🔄 | Proof Culture®
Return Policy
We want you to love everything you get from Proof Culture. But if something’s not right, we’ve got your back. 👟💯
Returns
You can return most items within 30 days of purchase as long as they're unused, in original packaging, and in resellable condition. Please include your order number and reason for return.
How to Start a Return
Send us an email at hello@proofculture.com with your order number and a brief explanation. We’ll respond with next steps and return instructions.
Refunds
- Approved returns will be refunded to your original payment method within 3–5 business days after we receive the item.
- Shipping costs are non-refundable unless the return is due to a Proof Culture error (like a wrong item or defect).
Exchanges
Need a different size or product? Reach out to us at hello@proofculture.com and we’ll guide you through the exchange process.
Items Not Eligible for Return
- Used or damaged products (not due to manufacturing defect)
- Gift cards or limited edition products marked “final sale”
International Returns 🌍
We accept returns from outside the U.S., but customers are responsible for return shipping. Reach out before returning so we can provide the best guidance.
Still Have Questions?
Hit us up via the chat icon on the bottom right or email us at hello@proofculture.com. We're here to help.