Returns, Refunds and Exchanges

Policy

We totally understand that sometimes a sneaker love affair may not go as planned. If you find yourself with an unused, unopened product that just didn't hit the right style notes, fret not! We gladly accept returns within 30 days of purchase. So, go ahead and make those bold moves with confidence, knowing that we've got your back in case you need a change of sneaker heart.

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. 1. Please email sales@proofculture.com to request a refund and we will assign you a tracking #. 2. Mail your returned item to: Proof Culture Returns Department Tracking # 1468 W 9th St Suite 100 Cleveland, OH 44113 3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they are opened. These include music, software, and video games. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.